Saturday, April 22, 2006

New Clone Helmet Update From Master Replicas


Master Replicas updates with a new announcement about the long delayed Clonetrooper helmet

Dear Master Replicas Customer:

We apologize for the delay in providing you with an update on our Shock Troop, Special Ops, and Clone Trooper helmets. We wanted to ensure that we had the most accurate and actionable information for you.
As you know, the helmets were placed on shipping hold in order to be fully inspected by an independent third party for potential quality issues. Based on our inspection results, we regret to inform you that the units did not pass inspection.To ensure that we only deliver high quality products to our customers, we have decided that our remaining inventory of Special Ops, Shock Troop, and Clone Trooper helmets are not sellable. Because of their condition, we will be making all new units. As you can imagine, this will extend the timeline in delivering your helmet. We are extremely committed to quality and we are willing to make this significant commitment to ensure that our customers receive a product that we can all be proud of.We currently do not have a production schedule yet, but hope to have both the initial ship dates and completion dates by helmet in our next updated to you. Based on our current projections, we believe that we will be able to begin shipping the helmets Late Summer (August/September). We sincerely apologize for this extended delay in shipping the helmets to you. Master Replicas remains committed to delivering high quality products and we believe that this is the right thing to do.If you have received a helmet, we recommend that you contact us for a replacement. Please e-mail us at customerservice@masterreplicas.com by May 5, 2006 to arrange for a replacement.We apologize for any inconvenience this development may have caused you and appreciate your patience.

Sincerely,The Master Replicas Team

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